EMX Value Added Services
Smart Solutions that Power Every Shipment
At EMX, we believe logistics should do more than just move parcels from one point to another. That’s why we’ve developed a suite of value-added services designed to elevate every stage of the delivery experience. These smart solutions empower businesses to offer greater convenience, security, and transparency to their customers, while ensuring operational efficiency and peace of mind.
From flexible payment collection to shipment protection, verified proof of delivery, and seamless technology integrations, EMX provides the tools and confidence businesses need to grow. With Smart Solutions that Power Every Shipment, we go beyond delivery to build trust, streamline processes, and redefine what exceptional service looks like in today’s competitive logistics landscape.
Value added services:
Cash on Delivery (COD)
Our Cash on Delivery (COD) service provides customers with the flexibility to complete their payments right at the doorstep, offering both cash and card collection options across the UAE. By removing the need for upfront payment, COD caters to the preferences of customers who value convenience and reassurance. The service supports unlimited collection amounts, while businesses can choose between daily or scheduled remittance, ensuring steady cash flow and operational efficiency. Every transaction is backed by transparent reconciliation processes and robust fraud prevention protocols, delivering reliability and trust at every stage of the payment cycle.
For retailers, COD goes beyond payment collection to include streamlined return and refund workflows, helping brands manage after-sales processes with ease. This makes it especially valuable for industries such as electronics, pharmaceuticals, and direct-to-consumer (D2C) businesses, where customer confidence and post-payment flexibility are essential. By combining convenience for end users with operational support for merchants, COD has become an indispensable solution for companies seeking to expand their reach and strengthen customer relationships across the UAE.
Protect+ Insurance
With Protect+ Insurance, EMX provides customers with an added layer of security by offering optional shipment protection based on declared value. This service safeguards against risks such as loss, damage, or mishandling during transit, ensuring that every shipment—whether domestic or international—reaches its destination with confidence. Businesses benefit from flexible pricing models that align with the value of their goods, while enjoying the assurance that their shipments are backed by comprehensive coverage designed to minimize potential financial impact.
Protect+ is especially suited for high-value or sensitive goods, from electronics and jewelry to pharmaceuticals and perishables. By tailoring coverage to the nature and worth of the items being shipped, EMX helps retailers and individuals deliver with peace of mind, knowing their shipments are fully protected. This not only builds customer trust but also strengthens brand reputation, as businesses can confidently assure their clients that their products are secure throughout the logistics journey.
Proof of Delivery (POD)
Our Proof of Delivery (POD) solution is designed to guarantee that every shipment is delivered accurately and securely, with verifiable confirmation at the final destination. By incorporating features such as digital signature capture, geolocation stamps, and biometric authentication, POD provides multiple layers of assurance that the package has reached the right recipient. Clients also benefit from real-time delivery updates, giving them full visibility and control over their shipments from dispatch to completion.
Seamlessly accessible through dedicated portals or integrated directly into client systems, POD supports compliance requirements for highly regulated industries such as pharmaceuticals, finance, and government. Beyond compliance, it enhances overall transparency and accountability across both Express and Freight services, helping businesses reduce disputes, streamline operations, and strengthen customer trust. With POD, EMX empowers companies to deliver with confidence, backed by accurate and traceable proof at every step.
Technology Integrations
EMX’s Technology Integrations make logistics management smarter and more efficient by connecting directly to client systems for a seamless flow of information. Through robust APIs, businesses can enable order creation, real-time tracking, and proof of delivery (POD) updates directly within their existing platforms such as eCommerce stores, order management systems (OMS), warehouse management systems (WMS), and enterprise resource planning (ERP) solutions. This eliminates the need for manual intervention, reducing errors and saving time while giving businesses and their customers accurate, real-time visibility over every shipment.
In addition to APIs, EMX offers custom dashboards that deliver live data, performance metrics, and service insights tailored to each client’s unique needs. These integrations are built to be scalable and adaptable, aligning with the infrastructure of both growing retailers and large-scale marketplaces. By empowering businesses with automation, actionable intelligence, and future-ready systems, EMX enhances the delivery experience, helping companies drive growth, improve efficiency, and strengthen customer trust.
